We are seeking a Group Ticket Coordinator to join Group Ticket Solutions within the Group Business Services team! As Group Ticket Coordinator you will provide daily bulk ticketing and park reservation support for Disney Imagination Campus, Meetings and Conventions, and additional lines of business. You will work with Guests, internal sales/services, and ticketing partners to validate, document, and process requests through several platforms. We are seeking someone who can provide exceptional service and/or recovery and provide positive and magical experiences by phone and email to our Guests! You will support all the group ticket team functions, including phone calls, emails, data input, work assignments, reporting, project work, training, and the handling of escalated Guest situations.
You will report to the Ticket Solutions Manager of Group Ticket Solutions.
This position is located in Celebration, FL.
What You Will Do
Process ticket orders using the following systems: Siebel, BOLT, and SnApp/Horizon
Complete ticket orders, payments, returns, emails, and calls to ensure appropriate service levels are maintained
Handle the completion of ad-hoc team tasks
Provide appropriate service recovery and resolution to Guest/Client concerns
Contribute to a high volume of written and electronic tasks
Maintain Standard Operating Guides to ensure current processes are documented
Frequent collaboration within the sales channels lines of business
Required Qualifications & Skills
Guest service and recovery skills
Experience collaborating with multiple internal and external partners
Ability to learn and use multiple technology applications
Experience with autonomous work and working as part of a team
Ability to work a flexible work schedule, including overtime and holidays
Experience with the resolution of escalated Guest/Client calls or situations
Experience with all Microsoft 365 Power Platforms including Teams, Excel, PowerPoint, and SharePoint
Proficiency with Zoom and Teams meetings and remote support
Preferred Qualifications:
Experience with Walt Disney World ticketing systems
Experience with Walt Disney World Groups Sales lines of businesses
Experience working with Siebel, BOLT, SnApp/Horizon, Guest Service Suite (GSS), Group Connect, Business Objects, Zendesk, and current Park Pass Reservation applications and processes
Education:
High School Diploma or equivalent
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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