Staples is business to business. Youre what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. Were constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
Role summary:
The Account Specialist Siteworks with new and existing small to medium potential inside accounts to grow and retain their business. Account Specialists Site engage customers remotely by phone, video, and digital communication to build and maintain relationships with key buying influences to expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. A typical work week consists of both inbound and outbound customer engagement activities as well working with internal teams to create a great customer experience.
What youll be doing:
Establish strong relationships with high-potential customers via phone, video, and/or digital correspondence to drive incremental sales growth and customer retention
Execute on short and long-term strategic plans to grow sales, margin, and membership program sales within an assigned book of business
Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction, including Category Sales Specialists, Sales Operations, and Customer Service Teams
Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal, and pricing
Oversee pricing negotiations and influence on-the-spot pricing decisions to cultivate a seamless customer experience
Consistently meet activity goals and daily metrics – outbound dials, sell time, and live contacts
Uncover opportunities and manage the sales funnel to close opportunities
Set your schedule, maintain a calendar of appointments with customers, and participate in all company objectives and team activities
Manage, retain, and maintain a book of customer accounts
Maintain revenue through proactive outbound phone calls to assigned accounts
Ensure retention by building and maintaining relationships with key decision-makers
Engage with customers to uncover and win new opportunities, discuss promotions and/or campaigns
Leverage key partners to maintain overall sales in all categories
Sell Staples membership programs
What you bring to the table:
Strong phone presence
Strong time management skills
Ability to effectively communicate and build relationships
Ability to sell company values and services, in addition to program features and benefits via phone and internet
Ability to adapt to a fast-paced organization
Account management experience (preferred)
Solution-oriented, self-starter, and results-oriented
Proven ability to meet or exceed incremental sales and gross profit goals – growing sales and margin within the current customer base
Adaptable to change
Coachable, able to incorporate feedback
Ability to work in a team sales environment
Industry knowledge (a plus)
Strong organization and time management skills
Whats needed- Basic Qualifications:
Bachelor’s degree preferred or equivalent related experience
High school diploma
1+ years of experience in a sales, customer service, or a sales support position
Whats needed- Preferred Qualifications:
Experience building customer relationships
Computer proficiency in PowerPoint, Excel, and Outlook
We Offer:
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!