Description:
Data Entry: Accurately input and update client and booking information into our CRM and booking systems.
Ensure all data entries are complete, consistent, and adhere to company standards.
Handle sensitive client information with confidentiality and integrity.
Customer Service: Communicate with clients via phone, email, and chat to understand their travel preferences and requirements.
Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.
Handle inquiries, concerns, and complaints professionally and promptly.
Booking and Scheduling: Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.
Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.
Confirm bookings and send detailed itineraries to clients.
Destination Knowledge: Stay updated on travel trends, visa requirements, and safety information for various destinations.
Offer insights and suggestions for travel experiences that match client interests.
Administrative Tasks: Maintain accurate records of bookings, payments, and client interactions using our CRM system.
Process payments and handle invoicing as needed.
Requirements:
Proven experience in a similar customer service role or within the travel industry.
Strong communication skills with fluency in written and spoken English (additional languages are a plus).
Proficiency in using booking platforms and CRM systems.
Excellent problem-solving abilities and attention to detail.
Ability to work independently and as part of a team, with a customer-first mindset.
Benefits:
Competitive salary with performance-based bonuses.
Remote work opportunity, allowing for flexible hours and work-life balance.
Opportunities for professional development and training in the travel industry.
Access to exclusive travel discounts and perks.
Collaborative team environment with supportive colleagues.
