Description
The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.
Key job responsibilities
Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
Coordinate the accommodation process and provide end-to-end case management
Collaborate with Stakeholders to determine and finalize accommodation approval/denials
Collaborate with leave of absence case managers
Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
Direct employees to the appropriate resource for answers
Maintain a case load of up to 120 cases.
Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
Maintain system records to ensure accurate and timely information/documentation
Provide training for employees, managers, HR and others in DLS
Adhere to internal SLAs and quality standards
Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Participate in other activities and projects within the DLS program
Maintain regular, reliable and timely attendance
Perform other duties as assigned
Ability to travel as appropriate (up to 25% of the time)
About The Team
From a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth.
Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan.
The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.
Basic Qualifications
Bachelor’s degree or equivalent
1+ years of case management experience
1+ years of human resources experience
Experience in investigations case management
Preferred Qualifications
Bachelor’s Degree from an accredited university, or equivalent experience
PHR and/or CPDM certification
Computer operating and database management skills
Strong time management and ownership of deliverables
Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
Evidence of ability to work with all levels of business
Evidence of ability to prioritize, manage and complete work/projects with tight deadlines.
Strong analytical and critical thinking skills
Evidence of ability to build strong relationships and influence others while working in a cross functional environment
Experience in providing consultation and training on disability issues
Excellent customer service and communication skills, both verbal and in writing
Ability to thrive in a dynamic, growing environment with minimal direct supervision
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Company – Amazon Dev Center India – Hyderabad – A85
Job ID: A2872713
