Job Title: Airbnb Virtual Assistant
Location: Remote…
Job Type: Part-Time/Full-Time
About Us: We are a thriving Airbnb host management company dedicated to providing exceptional guest experiences and seamless operations for property owners. We are looking for a highly motivated and detail-oriented Virtual Assistant to join our team and help us manage our growing portfolio of vacation rental properties.
Job Description: As an Airbnb Virtual Assistant, you will be responsible for a variety of tasks aimed at ensuring smooth operations and exceptional guest experiences. Your duties will include, but are not limited to:
Key Responsibilities:
Guest Communication: Respond to guest inquiries and messages promptly and professionally through the Airbnb platform and other communication channels.
Booking Management: Manage and update property listings, availability calendars, and booking requests.
Guest Check-In/Check-Out: Coordinate check-in and check-out procedures, including providing guests with necessary information and instructions.
Issue Resolution: Address and resolve guest issues and concerns in a timely and effective manner.
Housekeeping Coordination: Liaise with cleaning and maintenance staff to ensure properties are well-maintained and ready for guests.
Review Management: Monitor and respond to guest reviews, and proactively seek feedback to improve guest experiences.
Qualifications:
Experience: Previous experience in customer service, hospitality, or property management is preferred.
Communication Skills: Excellent written and verbal communication skills in English.
Tech Savvy: Proficient with computers, internet applications, and various software tools (e.g., Airbnb platform, Google Calendar)
Detail-Oriented: Strong attention to detail and organizational skills.
Problem Solver: Ability to think quickly and resolve issues efficiently.
Availability: Flexible availability to respond to guest inquiries and manage bookings, including weekends and holidays if necessary.
Reliable Internet: A reliable high-speed internet connection and a suitable work environment for remote work.
Why Join Us:
Flexible Work Hours: Work from the comfort of your home with flexible hours.
Career Growth: Opportunities for career advancement and skill development.
Supportive Team: Join a friendly and supportive team dedicated to excellence.
How to Apply: If you are passionate about hospitality and have the skills to help us provide exceptional guest experiences, we’d love to hear from you
