The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Summary Of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic QualificationsQualitative RequirementsØ Graduation in any specialization from a recognized university.Ø Excellent communication skills (written and verbal) in English language.Ø Ability to communicate correctly and clearly with all customersØ Good comprehension skills ability to clearly understand and state the issues customers presentØ Ability to concentrate follow customers issues without distraction to resolutionØ Work successfully in a team environment as well as independentlyØ Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet ExplorerØ Excellent typing skillsØ Demonstrates an ability to successfully navigate websitesØ Demonstrates a proficient knowledge of email applications
