American Express is a globally recognized financial services corporation known for its premium credit card, charge card, and traveler cheque services. With a focus on providing exceptional customer service and innovative financial solutions, American Express has established itself as a leader in the industry.
Job Title: Virtual Customer Care Professional (Remote…
Job Summary: American Express is seeking Virtual Customer Care Professionals to join our dynamic team. As a Virtual Customer Care Professional, you will be responsible for delivering exceptional customer service to our valued card members. This is a remote position, allowing you to work from the comfort of your own home while providing world-class service to our customers.
Key Responsibilities:
* Handle inbound customer inquiries via phone, email, and chat channels.
* Assist card members with account inquiries, billing issues, and general questions about American Express products and services.
* Provide personalized recommendations and solutions to meet the unique needs of each customer.
* Utilize effective communication and problem-solving skills to resolve customer concerns in a timely and efficient manner.
* Adhere to company policies and procedures while maintaining a high level of professionalism and customer satisfaction.
Required Skills and Qualifications:
* Excellent verbal and written communication skills.
* Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
* Previous experience in customer service or a related field preferred.
* Proficiency in computer navigation and multitasking.
* Ability to work independently and collaboratively in a remote team environment.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
Experience:
* Previous experience in customer service or a related field preferred.
Working Hours:
* Flexible scheduling including evenings, weekends, and holidays.
Knowledge Skills and Abilities:
* Strong problem-solving skills.
* Ability to navigate computer systems efficiently.
* Excellent time management skills.
Benefits:
* Competitive salary with performance-based incentives.
* Comprehensive benefits package including health, dental, and vision insurance.
* Retirement savings plan with employer match.
* Paid time off and holiday pay.
* Career development opportunities and ongoing training.
Why Join American Express: Joining American Express means becoming part of a global team dedicated to excellence and innovation in the financial services industry. We offer a supportive work environment where your contributions are valued, and your potential for growth is limitless. As a Virtual Customer Care Professional, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.
How to Apply: To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page
