Job Title: Apple At Home Advisor
Location: Remote (Nationwide…
About Apple:
Apple Inc. is an American multinational technology company that specializes in consumer electronics, computer software, and online services. Our mission is to bring the best user experience to our customers through our innovative hardware, software, and services.
Job Description:
We are currently seeking passionate, dedicated individuals to join our At Home Advisor Team. This is a unique opportunity to work from home (or anywhere you want) and support Apples customers via phone, chat, and email. You will be the first point of contact for customers seeking technical assistance with Apple products.
Responsibilities:
Provide technical support and customer service for Apple products such as iPhones, iPads, Macs, etc.
Troubleshoot and resolve product issues and concerns
Document details of all calls and customer interactions
Manage the escalation process for unresolved customer issues
Ensure the highest level of customer satisfaction
Requirements:
Minimum 2 years of experience in a customer service role
Excellent verbal and written communication skills
Strong problem-solving abilities
Knowledgeable about Apple products
High-speed internet connection
Available to work a schedule that includes weekends and holidays
High School Diploma or equivalent
Benefits:
Competitive pay
Paid time off
Health insurance
Employee discount on Apple products
Ongoing paid training
How to Apply:
If you are passionate about technology and helping others, we would love to hear from you. Click the Apply Now button and follow the prompts to submit your application.
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Note: This is not an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Apple reserves the right to revise the job or to require that other or different tasks be performed as assigned