Job Title: Apple At Home Advisor
Company: Apple Inc…
Location: Remote (Work from home)
About Us:
Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldnt have imagined and now cant imagine living without. If youre excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job.
Position Summary:
We are currently looking for motivated, tech-savvy and customer service-oriented individuals to fill the position of an Apple At Home Advisor. In this role, you will provide world-class customer support for Apples popular range of products, including iPhones, iPads, and MacBooks, right from the comfort of your own home.
Key Responsibilities:
Resolve technical and troubleshooting issues related to Apples range of products and services
Offer a high level of customer service, assisting customers with their queries and concerns
Deliver product solutions to meet customers needs and encourage positive engagements
Maintain a calm and professional demeanor during high volume times
Ensure customer satisfaction and provide professional customer support
Participate in frequent 1:1/classroom video coaching sessions with leadership
Attend team meetings in person and online to understand the latest updates and business priorities
Qualifications:
Minimum 2 years of professional customer service experience
Strong interest in technology, particularly Apple products, and agility at learning new products and features
Ability to multitask, prioritize, and manage time effectively
Excellent verbal and written communication skills
Disciplined, dedicated, and able to work independently
Strong problem-solving abilities with the ability to think on your feet
High-speed internet connection
High school diploma or equivalent required, Bachelors degree preferred
What we offer:
Competitive salary
Comprehensive benefits package, including health and dental coverage
Paid time off
Ongoing professional development
Employee product discounts
The experience of working for one of the worlds leading tech companies
How to Apply:
Interested applicants are invited to submit their resume, cover letter, and any relevant certifications. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity.
Come and join the team, and lets create something amazing together!
Note: This is a work-from-home position and you may reside anywhere in the United States