Description
At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers first point of contact, youll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. Well rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people. Well train you to be the best.
Company Culture and Environment
Inclusion is a shared responsibility at Apple, where everyone is held accountable for fostering a culture that makes all employees feel seen, heard, and inspired to do their best work. A fun and creative environment fuels the ultimate customer experience, emphasizing attention to detail and strong customer relationships.
Career Growth and Development Opportunities
Apple is committed to helping employees explore their potential, offering dedicated resources to support ongoing growth and career development.
Detailed Benefits and Perks
Competitive pay
Eligibility to participate in the company stock plan
Paid time off
Employee discount
Comprehensive training program
Compensation and Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Opportunities for professional development and continuous learning
Why you should apply for this position today
This position offers the chance to make a meaningful impact while working in a supportive and inclusive environment. As an Apple Support College Advisor, you will enhance customer experiences and be part of a company known for its innovation and dedication to excellence.
Skills
Passion for customer service and ownership of the customer experience
Strong problem-solving abilities
Ability to tailor communication to different audiences
Effective time management and multitasking skills
Basic technical troubleshooting skills
Ability to work independently in a fast-paced environment
Responsibilities
Engage with customers to provide troubleshooting support and solutions
Utilize documented procedures to resolve technical issues
Communicate clearly and effectively with customers
Maintain customer privacy while addressing their needs
Participate in ongoing training and development opportunities
Qualifications
Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelors degree or higher
Minimum GPA of 2.7
Ability to type at least 40 WPM while communicating with customers
Successful completion of a pre-employment assessment and background check
Education Requirements
Currently enrolled in a bachelors degree program or higher at a U.S. university
Education Requirements Credential Category
Bachelors degree or higher in any field, preferably in Business, Communications, Computer Science, or Engineering
Experience Requirements
No prior experience required, though a background in customer service is preferred
Why work in Fort Worth, TX
Fort Worth boasts a vibrant cultural scene, renowned museums, and diverse dining options. The city offers a warm community atmosphere, combined with a growing job market and numerous opportunities for professional growth. Living in Fort Worth allows for an engaging work-life balance and access to a variety of recreational activities.