Job Overview
We are seeking dedicated Web Chat Agents to join our dynamic team. In this role, you will engage in real-time online conversations, addressing inquiries related to automotive and recreational vehicle sales, service, finance, and general dealership inquiries. Our mission is to represent our dealer clients positively online while converting these interactions into valuable leads that contribute to their revenue generation from website traffic.
Key Responsibilities
Manage a diverse range of customer inquiries through online chat
Deliver precise information regarding our products and services
Schedule appointments by narrowing down on customer needs
Build and maintain a comprehensive knowledge base of our evolving offerings
Capture customer contact information for lead generation and client review
Summarize customer interactions to ensure tailored follow-up for our clients
Required Skills
Exceptional customer service abilities, particularly in a fast-paced environment
Strong decision-making and analytical skills
Proficient in written and spoken English
Basic computer literacy with internet and window-based applications
Capable of fast and accurate typing, with a minimum of 35 WPM (40 WPM preferred)
Positive, professional demeanor with a willingness to adapt in a dynamic workplace
Qualifications
Previous experience in customer service, retail, or the automotive sector is advantageous but not mandatory
Ability to multitask effectively; experience in gaming is considered beneficial
A high school diploma, GED, or equivalent certification is required
Career Growth Opportunities
We prioritize the professional development of our team members, offering pathways for advancement within the company, especially for those aspiring to grow in the customer service or automotive industry.
Company Culture And Values
Our organization fosters a collaborative and supportive environment where communication is valued. We are dedicated to delivering outstanding customer service and ensuring positive interactions for both clients and customers.
Compensation And Benefits
Competitive salary commensurate with experience
Opportunities for commission based on lead generation performance
Flexible working hours to support work-life balance
If you are looking to make a significant impact in a fast-paced setting while representing renowned automotive brands, we invite you to apply for this exciting opportunity!
Employment Type: Full-Time