Description:
The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients.
The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately.
This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.
Requirements:
High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred
US work authorization
Someone who embodies being Oaky
Benefits:
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter
