Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues.
This is a remote position so you must have good quality internet.
You will be developing a personal relationship with our callers so you must have strong people skills.
Primary Duties and Responsibilities:
Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services
Consistently gains customer commitment throughout the referral process
Develops and maintains positive relationships with key referral sources
Act as a liaison between service providers and the customer
Draft communications to prospective customers (text)
Accurately refer clients to the appropriate provider organization
Maintains thorough understanding of competitors’ strengths and weaknesses and USPs of our partners
Job Qualifications and Requirements:
Fluent in both English and Spanish
A minimum of 2 years’ proven sales experience preferred
Preferred experience in customer service, call centers, sales
Experience in developing text and all strategies
Excellent speaking, written, and verbal communication skills.
Ability to establish and develop relationships with leads
Ability to clearly communicate with customers through phone call and email
Results driven – documented success in exceeding goals or objectives.
High School Diploma required
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Job Type: part time (full time available after trial period)
Schedule:
Monday to Friday
Working Remotely
