Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.
This is a fully remote position. Employees must be located in Idaho, Nevada, Texas, or Utah (applicants outside these states will not be considered). The starting wage is $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Work hours are Monday-Friday, 8:00am-5:00pm Mountain Time/7:00am-4:00pm Pacific Time with the potential for overtime.
Position Responsibilities may include, but not limited to
Handle inbound and outbound customer service calls with our clients placing their meal order
Address questions, and provide exceptional customer service
Input order information into the appropriate client order screen
Document all conversations with client into client information database
Ensure all assigned clients are contacted and have an order on file
Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
Bilingual (English/Spanish)
High school degree or GED
1 year of previous customer service experience
Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
Clear oral communication skills
Ability to deescalate situations and quickly resolve customer complaints
Prior experience adhering to company policies and showing core values
Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required – Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
Must have a quiet workspace that is free from distraction
Preferred Skills & Experience
1 year of previous call center experience
Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
Previous experience working with HIPAA policies and procedures
Physical Requirements
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Our team members enjoy:
Tiered growth path for promotion starting Day 1
Eligible for Referral Bonuses starting Day 1
Weekly paychecks
PTO, 401k, & a Full benefits package
Company Overview
Moms Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Moms Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Moms Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.