Job Type
Part-time
Description
WELCOME TO ECI!
Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill.
Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI’s solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability.
We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!
Job Description:
The Bilingual Screener (English/Spanish) position is responsible for contacting and screening discharged uninsured patients for government program eligibility, closes ineligible accounts and advances potential qualifying patients to the next level.
This is a hybrid position. Must live in Dallas-Ft. Worth, TX area and must complete the training in Richardson, TX.
Primary Job Duties & Responsibilities
Contacts patients to screen for government assistance programs and creates collaborative teamwork with those eligible for application advancement
Uses clear, simple language to ensure understanding in English and/or Spanish
Complies with all state and federal laws regarding HIPAA and confidentiality requirements
Able to remain focused and productive each day with minimum supervision
Demonstrates respect for all individuals
Adheres to ECI’s Mission, Vision and Core Values
Other duties as assigned
Requirements
Soft Skills Needed for the Ideal Candidate:
A compassionate heart and a sincere desire to assist patients during any phase of their application process
Strong work ethic demonstrated with excellent outcomes
Strong written and verbal communication skills
Desire to provide the best possible experience for our patients
Willing to work and contribute to a team environment
Ability to trouble-shoot problems
Listens effectively
Required Qualifications:
High School diploma / GED (or higher)
Bilingual English/Spanish
Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
Prior customer service experience desired
Required hours: 1pm to 5pm, M-F (some flexibility allowed)
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy,
Physical and Work Requirements:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer