Description:
Handle a high volume of inbound calls, delivering efficient and friendly customer service (90% of the role)
Assist with customer move-ins, move-outs, and payment processing for a self-storage facility
Provide clear, persuasive information about our storage solutions to potential customers
Use active listening to resolve customer concerns and provide positive outcomes
Maintain accurate records in the CRM, documenting all interactions
Build lasting customer relationships that support business growth
Requirements:
2+ years of call center experience, with a focus on inbound calls
Ability to handle high call volumes while providing top-notch service
Strong communication skills and the ability to connect with diverse customers
High attention to detail, organization, and multitasking abilities
Critical thinking skills with a proactive problem-solving approach
Availability to work weekends only (Saturday & Sunday)
Benefits:
Working completely remote
Location independence
6-8 Paid leave days
2-4 leave days for National Holidays
Quarterly bonus
Yearly salary increase policy
Long-term position with the opportunity to grow in a stable and growing Agency
Great opportunity to grow
