We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for our customers, answering their inquiries and resolving any issues they may have.
Responsibilities…
Receive inbound calls and assist customers in a professional manner
Provide accurate information about our products and services to customers
Handle and resolve customer complaints and concerns effectively and efficiently
Document all customer interactions and details of inquiries or complaints
Follow up on customer inquiries not immediately resolved
Provide excellent customer service by going above and beyond to meet customer needs
Identify opportunities to upsell products or services to customers
Requirements
High school diploma or equivalent
Previous experience in a call center or customer service role preferred
Excellent verbal and written communication skills
Ability to handle a high volume of calls and maintain professionalism
Strong problem-solving and decision-making skills
Ability to multitask and prioritize tasks effectively
Proficiency in using computer systems and software, including MS Office
Location : Phoenix, AZ