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Company Overview
Click Career Pro HR Solutions is a team of experts with many years of experience in the comprehensive support of companies, institutions, and other units in the public and private sector in the area of selection and recruitment of qualified personnel. We provide a full outsourcing service for the entire recruitment process as well as partial support in the recruitment and selection of candidates for employment. With 51-200 employees, we are dedicated to providing the best HR solutions to our clients.
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Job Overview
Send your Updated CV on WhatsApp 9205312556
We are hiring Call Center Freshers for a remote position. This is a great opportunity for individuals with less than 1 year of experience to start their career in the call center industry. The job location is Kolkata, West Bengal, India. The employment type is remote.
Qualifications And Skills
Excellent verbal and written communication skills
Active listening and problem-solving abilities
Strong organizational and time management skills
Ability to work in a fast-paced environment
Basic computer knowledge and typing skills
Ability to handle difficult customers and manage stress
Positive and professional attitude
Familiarity with CRM systems and call center software is a plus
Roles And Responsibilities
Handle inbound and outbound calls to provide exceptional customer service
Assist customers with product queries, order placements, and complaints resolution
Identify and escalate priority issues to the appropriate department
Maintain accurate and detailed customer records
Meet performance targets and goals set by the team lead
Provide feedback and suggestions for process improvements
Adhere to company policies and procedures
Ensure customer satisfaction by resolving issues in a timely manner
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