Description:
The Call Center Receptionist serves as the first point of contact for participants.
Responsible for answering and directing calls, providing exceptional customer service, and assisting with administrative tasks.
Answer and route incoming calls efficiently and professionally.
Provide accurate information to callers regarding services or inquiries.
Handle a high volume of calls while maintaining quality customer interactions.
Answer calls in a courteous and friendly manner.
Address participant concerns and escalate issues to the appropriate department if needed.
Utilize call center software and CRM tools to log and track calls.
Troubleshoot minor issues or forward technical problems to IT support.
Work closely with team members and other departments to ensure seamless communication and support.
Requirements:
High school diploma or equivalent
Previous experience in a call center, receptionist, or customer service role is a plus
Familiarity with multi-line CRM
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Excellent time management and multitasking abilities
Problem-solving skills and a proactive attitude
Friendly and professional demeanor
Patience and adaptability in handling diverse customer needs
Ability to remain calm under pressure
Benefits:
Comprehensive benefits package includes medical, dental, vision, life AD&D, disability, FSA, HSA with company contribution
401(k) with company match
Parental leave
Paid time off
Education/association dues assistance
Charitable activities through fundraising and volunteer work
Quarterly virtual Happy Hours
Monthly Birthday Celebrations
Annual Social gatherings
