Analytics Institute (www.analyticsinstitute.us) is a leader in data-driven solutions, empowering organizations with insights that enhance decision-making and operational efficiency. We are looking for enthusiastic Call Center Representatives to join our team and play a key role in delivering exceptional customer service while leveraging data to enhance the customer experience.
Key Responsibilities:
Handle inbound and outbound customer calls professionally and efficiently.
Resolve customer inquiries and complaints by providing accurate information and solutions.
Maintain detailed records of customer interactions in our CRM system.
Collaborate with the team to meet and exceed key performance indicators (KPIs) such as call resolution time and customer satisfaction.
Utilize analytics tools to track trends and provide feedback for improving processes.
Participate in regular training sessions to stay updated on company policies, products, and services.
Qualifications:
1-2 years of experience in a call center or customer service role preferred.
Strong verbal and written communication skills.
Ability to multitask and remain calm under pressure.
Familiarity with CRM tools and basic data entry.
Analytical mindset with a willingness to learn and adapt.
Proficient in MS Office Suite; experience with analytics tools is a plus.
Preferred Skills:
Experience working in a data-driven or analytics-focused environment.
Knowledge of customer service metrics and reporting.
Bilingual abilities are a plus.
Why Join Us?
Competitive salary and benefits package.
Remote-friendly, flexible work schedule.
Opportunities for growth and professional development.
Be part of a team that values innovation and customer satisfaction.
Job Types: Full-time, Contract
Pay: $40,000.00 – $70,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Shift:
8 hour shift
People with a criminal record are encouraged to apply
Work Location: Remote
