About Nexa Receptionists:
Nexa Receptionists 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software.
Summary of Position:
You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.
** MUST BE AVAILALE TO WORK WEEKENDS & HOLIDAYS***
Position Responsibilities:
Maintain call control while providing exceptional and efficient service
Use appropriate tone of voice while conveying empathy/compassion where appropriate
Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers
Notate accurate and important information
Escalate challenges appropriately
Communicate effectively and professionally
Minimum Requirements:
Available to work some weekends, and/or holiday shifts
Ability to type 30 wpm with 94% accuracy
Computer proficiency skills, and ability to navigate multiple systems and monitors
Ability to read, write and speak English fluently
Ability to handle a high-volume of callers
2+ years of experience in a high-volume call center required
Complete and pass criminal background check and drug screen
Weve got you covered:
EverService is proud to offer a variety of benefits to support employees and their families, including:
Remote-First Environment
Medical, Dental, & Vision Insurance
Company 401(k) Matching
Monthly Phone & Data Stipend
Paid Vacation & Sick Time Off
Paid DOUBLE your hourly rate, when working company observed holidays
About EverService Holdings, LLC:
EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at https://everservice.com/
This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
