Job Description
Customer Service Representative
Company Overview
Streamline Brands is a leading provider of swim lessons and water safety education for children and adults. We operate a chain of 180+ company-owned and franchised swim schools across the United States. Streamline Brands operations under multiple banners, including SafeSplash, Saf-T-Swim, SwimLabs, Miller, and Swimtastic.
Summary
The Customer Service Representative at Streamline Brands supports inbound customer service for new and existing customers of our swim programs. Youll use sales and customer service skills to identify customer needs, enroll students into our swim programs, and provide support for existing swim lesson customers. The ideal candidate is a quick learner who is reliable and can create a seamless experience for customers between our locations and contact center.
This role offers flexible part-time and full-time work from home opportunities.
Responsibilities:
Engage with prospective and existing customers via phone, email, chat, and text to support their questions and requests about swim lessons.
Provide personalized service and solutions to identify swim level and enroll customers in swim lessons and drive customer satisfaction.
Process and document customer requests for enrollment changes in accordance with policy.
Communicate professionally with swim school locations and internal team members to solve customer requests and issues.
Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction.
Maintain accuracy, security, and integrity of all customer information.
Meet all performance expectations including service, sales, quality, and attendance standards.
Requirements:
Customer focused mindset provides a reliable, high quality customer experience through empathy, responsiveness, and curiosity.
Sense of accountability takes responsibility for actions and learns from mistakes and feedback to continually improve
An aptitude for problem solving
Adapts readily to change
Strong communication skills, both verbal and written, with the ability to understand customer needs and effectively communicate personalized solutions
Ability to maintain regular attendance, work independently, and achieve goals in a remote setting
Technology requirements
Must have your own computer and headset
Internet with upload and download speeds over 50 Mbps.
Strongly Preferred:
1-2 years call center, sales, or customer service experience
Working knowledge of Microsoft Office software applications
Ability to speak and write Spanish
Required Education:
High School Diploma
Job Types: Full-time, Part-time
Salary: $16.50 per hour plus performance incentives
Benefits:
Full Time
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Paid Holidays
Full time and part time
Paid training
Work from home
Flexible hours
Opportunities for growth
Hours of Operation and Schedules:
Monday-Friday 7 am-7 pm MST, Saturday 730 am-3 pm MST, Sunday 8 am-1 pm MST
Variable schedules, regular weekend availability required
