? Position Title:** Remote Call Center Representative
? Compensation:** $13.25 to $16.50 per hour (Estimated pay)
? Location:** Fully Remote…
? Benefits Offered:** Dental, Medical, Paid Time Off, Vision
? Work Commitment:** 15 hours per week or more
? Schedule Availability:** Flexible, Rep controls own schedule
? Training Availability:** 1-4 Weeks
Position Description
Are you passionate about providing exceptional customer care across a variety of industries? We are seeking a dedicated Remote Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our valued customers, offering product/service information and efficiently resolving any concerns they may have. Our diverse clientele spans industries including roadside assistance, telecommunications, entertainment, home improvement, retail, electricity, hospitality, travel, and tourism.
Responsibilities
? Manage inbound and outbound calls with efficiency and professionalism.
? Identify customer needs and provide appropriate solutions.
? Process orders, returns, exchanges, and billing inquiries.
? Coordinate service dispatch when necessary.
? Keep customers informed on the status of their inquiries.
? Proactively engage in upselling opportunities.
? Maintain thorough and organized records of all interactions.
Requirements
? *Knowledge/Skills/Abilities:**
? Demonstrated ability to remain resilient and empathetic in challenging situations.
? Self-discipline to manage own schedule effectively.
? Proficiency in utilizing multiple computer programs simultaneously.
? Strong customer focus with adaptability to diverse personalities.
? Exceptional multitasking and time management skills.
Qualifications
? Authorized to work in the United States.
? US resident (excluding specific states).
? Minimum 18 years old.
? High school diploma or equivalent.
Laptop/Desktop
? *Workstation Requirements:**
? Processor: Intel i-class (i5+ or higher).
? Storage: 60 GB usable memory or higher.
? RAM: 4 GB or higher.
? Operating System: Windows 10.
Phone Service Requirement Options
? Landline or VoIP Phone Line.
? Call Center Dialpad with Headset provided.
Internet Requirements
? Download Speed: 10 mbps or higher.
? Upload Speed: 3 mbps or higher.
? Wired connection from Desktop/Laptop to Router/Modem required.
Additional Information
? This is not a telemarketing position.
? All communications routed directly to workstation.
Benefits
? Paid Training
? Paid Time Off
? Telecommute
? Flexible Schedule
? Wellness Resources
? Employment Security
? Training & Development
? Advancement Opportunities
? Safe Workplace Environment
? Health Care Plan (Telehealth, Dental & Vision)
If you’re ready to join a dynamic team and make a difference in customer satisfaction, apply now!
Employment Type: Full-Time
