Chat Support Agents are responsible for interacting with customers through chat platforms, addressing their queries, and resolving their problems.
They also provide information about products or services, process orders, and handle customer complaints…
Chat Support Agents perform the following duties and responsibilities:
Respond to customer inquiries via chat in a timely and accurate way
Identify customer needs and provide appropriate solutions and/or responses
Track and follow up on all customer requests to ensure they are properly resolved
Escalate unresolved customer grievances to designated departments for further investigation
Provide customers with information about products, services, features, pricing, etc.
Assist in processing customer orders and payments
Provide feedback on the efficiency of the customer service process
Maintain a positive, empathetic and professional attitude towards customers at all times
Job Type: Part-time
Pay: $19.35 – $22.98 per hour
Benefits:
Health insurance
Paid time off
Work from home
Shift:
Day shift
Evening shift
People with a criminal record are encouraged to apply
Work Location: Remote
