Full job description
We are seeking a dedicated and customer-focused Chat Support Agent to join our customer support team. You will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.
Responsibilities
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay… updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.
Once you click apply! you will be redirected to an interviewer’s page. Please submit your interview code: CSA-4M, also with the position you applied for. I extend my best wishes for a successful interview
