Young Risers, a leading education management company, is seeking a highly motivated and customer-oriented individual to join our team as a Chat Support Professional. In this role, you will be responsible for providing exceptional customer service to our students and parents through online chat support. If you have excellent communication skills, a passion for helping others, and a strong… understanding of education management, we want to hear from you.
Responsibilities
Assist students and parents in resolving technical issues related to our education management platform
Provide prompt and accurate responses to inquiries through online chat
Guide customers through the registration and enrollment process
Troubleshoot and resolve any issues or concerns raised during chat conversations
Escalate complex issues to the appropriate department for resolution
Maintain accurate records of customer interactions and transactions
Collaborate with cross-functional teams to improve the overall customer experience
Requirements
Bachelor’s degree in Education, Business, or a related field
Proven experience in a customer service or support role
Excellent written and verbal communication skills
Strong problem-solving and critical-thinking abilities
Proficient in using chat support software and other communication tools
Ability to multitask and prioritize tasks effectively
Attention to detail and strong organizational skills
