You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and lets lead the way together.
As part of our… diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
American Express is on a mission to provide the worlds best customer experience every day. Rooted in this vision is the work of the Technology Risk & Information Security organization, empowering the company to deliver superior service through trust, security, and safety. The team does this by implementing security controls to ensure the confidentiality of customer information, protect against threats to the integrity of systems or data, and defend against unauthorized access to data that could result in harm or inconvenience to our customers. The TRIS organization is looking for a Chief of Staff/Director Assistant with experience as an inspiring leader and trusted advisor to play a critical role in the success of the Senior Vice President & Deputy Chief Information Security Officer (CISO) and their respective teams.
How will you make an impact in this role?
The Chief of Staff/Director Assistant is responsible for a broad range of activities including strategic, analytic, and communications initiatives to help ensure the objectives of the organization are met. The incumbent will be a key member of the TRIS Executive Leadership Team, working closely and collaborating with all members of the team. They will possess outstanding thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment. This individual will also serve as a thought partner in determining direction for the organization and business partners, in collaboration with the SVP and his team.
Key responsibilities include:
Act as a central point of contact for urgent business issues, initiatives managed by the executive office, and addressing information requests
End-to-end creation of impactful and comprehensive communications/presentations for key business updates with senior management, Risk Committees and the Board of Directors
Lead goal-setting process for the SVP team
Lead business planning and operational processes driven through the SVP office
Lead ad hoc special projects
Lead colleague HR processes for activities including colleague engagement, talent assessments and the PMP process, and liaison with central and market HR
Coordinate and facilitate, where required, leadership meetings (direct report meetings, face to face Leadership Meetings, etc.)
Coordinate office administration and ensure the seamless delivery of Technology and AXP information requests
Seek out and implement standard methodologies and industry trends which can be used to increase organizational efficiency and quality
Actively seek formal and informal feedback from colleagues to ensure maximum colleague engagement and improve leadership effectiveness
Create good working relationships across the organization to maximize information sharing, problem solving and idea generation for key business issues
Minimum Qualifications:
The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual must be composed, organized, culturally-aware and a strong communicator who can effectively multitask and prioritize as needs evolve.
Preferred Qualifications:
Validated work experience within areas such as HR, Project Management or Technology
Experience of HR processes and disciplines and/or familiarity with American Express business groups preferred
Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment
Demonstrated ability to get results, think strategically and globally
Passion, energy, personal accountability and a desire to learn and grow as a leader
Excellent interpersonal, judgment, communication and follow through skills
Solid analytical and financial competence
Outstanding oral and written communication skills
Validated ability to take complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences
Validated ability to navigate effectively and efficiently within large, complex organizations
Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail
Outstanding interpersonal/ relationship building skills
A standout colleague who is able to build consensus and work across a large and diverse organization
Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and get results
Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities
Able to deal with confidential information without exception
Prior technology experience/knowledge is preferred
Typically holds a Bachelors or Masters Degree (or has equivalent work experience)
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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