The House of Mercier is a premier recruitment agency committed to connecting talent with outstanding career opportunities worldwide. We are excited to announce a position for a Client Support Agent for Digital Solutions, where no prior experience is required! This is an ideal opportunity for individuals eager to start their careers in the digital solutions sector. As a Client Support Agent, you will engage with clients to provide them with friendly and effective support, assisting them with our innovative digital products and ensuring a positive customer experience. Your role will be essential in fostering strong client relationships, and you will play a key part in elevating our service offerings. We are looking for enthusiastic individuals who possess a desire to learn and grow within the industry. Join us on this journey to make a difference in the world of digital solutions!
Responsibilities
Responding to client inquiries through various communication channels, including phone, email, and chat
Assisting clients with finding solutions to their inquiries regarding digital products
Documenting client interactions and ensuring accurate records are maintained
Providing timely follow-up on client issues and maintaining high customer satisfaction
Working collaboratively with the team to enhance service efficiency and quality
Staying informed about product updates and new features to assist clients effectively
Excellent communication skills, both verbal and written
Strong customer service orientation with a willingness to help
Ability to collaborate well in a team environment
Basic knowledge of digital products and services is a plus, but not required
Proficiency in using computers and customer support software
Motivated to learn and grow in a fast-paced environment
Strong organizational skills with the ability to manage multiple queries
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
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