About Us:
Learner is a leading provider of online tutoring services that strives to unlock the full potential of students through personalized education. We value clear communication, a welcoming environment, and a commitment to excellence. Our team is expanding, and we are looking for a dedicated Client Support Representative to provide exceptional support to our students and their families.
Position Overview:
As a Client Support Representative, you will be the first point of contact for our clients. You will play a crucial role in ensuring that clients have a seamless experience with our services. Your responsibilities will include addressing inquiries, solving issues, and providing guidance to enhance customer satisfaction and retention.
Requirements
Key Responsibilities:
Respond promptly and courteously to client inquiries via phone, email, and chat
Provide information regarding our tutoring services, scheduling, and payment processes
Assist clients in troubleshooting issues with their accounts or online access
Document client interactions and provide feedback for continuous improvement
Collaborate with various departments to resolve client concerns effectively
Maintain a positive and professional demeanor while handling challenging situations
Qualifications:
1+ years of experience in customer service or client support role
Bachelor’s degree preferred
Comfortable speaking on the phone and making calls
Excellent communication (verbal and written) and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficient in using CRM software and online communication tools
Able to work flexible hours, including evenings and weekends
Benefits
Why Learner?
At Learner, we are constantly growing and evolving, and we believe in promoting from within. As a fast-growing startup, we offer significant opportunities for advancement, skill development, and career progression. From expanding responsibilities , we’re committed to helping our team members grow alongside the company. This is more than just a jobit’s an opportunity to build a long-term career with us as we scale.
Compensation
Our packages are designed to make this your dream job, for both the short and long term. Compensation includes a base salary and equity, with benefits like medical, dental, vision, and unlimited (within reason) PTO.