Community Managers are more than just freelance support – they’re a crucial piece of our community management puzzle at 10Pearls/studio and work closely with our full time team to learn the ins and outs of social media and represent our clients. CMs are an extension of our clients teams and serve as their eyes, ears, and voices on social media.
Essential Job Functions
Respond to questions and comments across clients branded social channels during established community management hours ensuring brand voice and a high level of responsiveness is maintained
Adhere to an escalation process to ensure issues and crisis matters are appropriately flagged to all necessary internal and external teams
Assist with scheduling and publishing content in real-time across client social channels in accordance with the client content calendar
Assist in sourcing influencers and brand advocates for potential partnerships for client campaigns
Help identify trends and community insights to be utilized in monthly reports and to inform future strategic and creative direction
Non-essential Job Functions
Directly manage clients’ CM needs in the absence of the full time Social Media Manager
Requirements
Available for weekend, nights and holiday shifts, occasional weekday coverage as needed
Strong written communication skills
Interest in social media, with relevant social media experience of up to 2 years preferred.
Experience working with community management tools including Sprinklr, Sprout Social, Khoros (Spredfast), Social Studio, etc. is preferred
Service oriented mindset with a passion to bring brands to life on social media (relevant experience a plus)
Other Skills/Abilities
Detail-oriented
Problem-solver
Team player
Fast learner
Ability to work independently
Creative thinker
Quick thinker
Proficiency in Spanish is a plus
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