This is a work at home position. We will provide the equipment required for the job, should you qualify. The Customer Service Representative – may perform some/all of the following tasks:
Answers inquiries by clarifying desired information; researching, locating, and providing information…
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Maintains call center database by entering information and document customer interaction
Updates job knowledge by participating in educational opportunities and knowledge management
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Maintains call center database by entering information and document customer interaction.
Updates job knowledge by participating in educational opportunities and knowledge management.
Develops appropriate reporting requirements by supervisor or manager
Handles Subject Matter Expert inquiries and assist other team members
Assists in the training of new-hires and assist in quality assurance activities
**We are not able to hire residents in the following states: Alaska, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Virginia, Washington DC, or Washington
