Are you hard working, organized, positive customer service professional?
Can you speak with a smile in your voice and have a genuine desire to help people?
Our CSR/Administrative Assistants work to ensure that every customer is taken care of to the very best of our abilities. As an administrative assistant, you must play an integral role in maintaining a good customer relationship.
Job Responsibilities include (but are not limited to):
Inbound calls on multi line phone system during scheduled hours
Outbound calls for service, follow-ups, & membership inspections
Email correspondence & coordination with customers
Monitor & contact expired memberships
Additional duties as assigned from Office Manager
Strongly Preferred Qualities:
Customer Service Experience
Knowledge/Experience of ServiceTitan program
WE EXPECT YOU TO:
Have superior phone skills and be comfortable calling customers
Have superior organizational skills
Be proficient in Microsoft Office; computer savvy
Work with a great attitude
Have strong attention to detail
Have a clean criminal background; be drug free
Be a team player with a can do attitude
Show up to work on time and complete all responsibilities efficiently
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Required)
Ability to Relocate:
Norfolk, VA: Relocate before starting work (Required)
Work Location: In person
