Job Summary of Customer Care Representative:
Entry-level and seasoned positions are open for applicants. The job of a Customer Care Representative involves prioritizing finding the right solutions for customers and the company. Responsibilities include managing customer interactions, addressing their specific service requirements, and delivering exceptional customer support.
Responsibilities of Customer Care Representative:
Handle specific Inbound/Outbound calls from customers
Recognize individual customer service needs and resolve their inquiry
Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
Acquire detailed knowledge of product ranges and services to provide excellent service
Serve customers across the product portfolio and resolve a wide range of common inquiries
Qualifications of Customer Care Representative:
High School Diploma
Working in a contact/call center involves hands-on involvement in customer service through communication channels
Good/Excellent Computer Skills
Proficiency in operating MS Word and Excel
Efficient time organization and personal responsibility
Proficient in expressing ideas effectively through both written and spoken language
Exceptional standard of professionalism
Please examine more information and submit your application via the internet.
