As a Customer Care Representative, you will play an essential role in empowering our customers to

take their medications and achieve better overall wellness.

This position is fully remote and you’ll be working from home virtually. This role will require you

to work a variable reduced hour schedule that may start and end outside of normal business

hours. This position is 40 hours per week, but may require additional or fewer hours due to

business requirements.

#everydaybetter

Key job responsibilities

Virtually assist customers and other advisors over the phone, email, and on the web with

billing/insurance verification, product, or service questions

Manage both inbound and outbound calls

Proactively identify solutions to questions you anticipate our customers having in each

interaction

Take a hands-on approach to resolving every issue, owning it from start to finish or partnering

with pharmacist and pharmacy staff if clinical advisement is necessary

Provide best-in-class service experience for our customers while working in a fast-paced

environment

Help answer customer inquiries regarding their insurance and copays, as well as shipping needs

Provide our customers with technical support when navigating pharmacy.amazon.com

Serve customers in a timely manner to ensure we are maximizing our relationship with them

Understand each interaction is about more than solving a single problem, but an opportunity to

build a long-term relationship

Promote customer privacy and safety by maintaining adherence to the company’s Work From Home policy