Do you live, sleep, eat and breathe all things customer and technical support? Do you learn quickly and want to help make a difference in the healthcare industry? Would you like to use your skills in a collaborative and fast-paced work environment?
If so, this may be the perfect role for you! Please review the details below and click “Apply” today if this role excites you as a potentially… amazing fit!
Position Purpose:
This position with be instrumental in the planning, communication and time management of the ongoing support projects. You will communicate accurate timelines, manage expectations, and coordinate internal resources. This position will be responsible for the customer communication related to ongoing projects. The role requires strong communication, leadership skills, the ability to maintain deadlines, and organization.
Education & Experience:
High School/ GED required.
BA/ BS degree Preferred.
Experience in the health care or medical industry technology
Excellent communication skills, including issue tracking and communication.
Ability to thrive in high pressure environment and willing to provide customer support.
Working knowledge of IT Support Team operation.
Effectively communicate technical information to non-technical audiences.
Strong presentation and relationship management skills.
Good working knowledge of Office and Reporting Tools.
Responsibilities & Essential Functions:
Responsible for communicating with customers and coordinating upgrades, updates, and
Help customers implement services and plan projects
Build strong and lasting relationships with
Analysis, planning, and development of projects for the support team.
Defining and communicating clear deliverables to the customers.
Attend regular technical team meetings to update on status information, challenges regarding upcoming projects, or timelines.
Assure prompt and accurate communication regarding client inquiries relating to ongoing projects.
Competencies & Work Style:
Excellent communication and organizational skills
Comfort with engaging internal and external customers in a consultative manner
Ability to create and maintain positive customer relationships
Strategic thinking and implementation
Understanding of data and an ability to explain reports
Ability to manage multiple priorities concurrently
Customer/Client Focus
Organizational Skills
Supervisory Requirements
None
Work Environment & Physical Demands:
Must be able to sit for much of the workday with periodic walking and/or standing.
Must be able to work in a home office/office environment
This position is full-time.
The position is remote within the U.S. when not traveling.
Benefits & Perks
AvaSure sponsored Medical, Dental & Vision
Safe Harbor 401K with Employer Matching up to 4%
HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
Flexible Time Off Plan & Paid Holidays
Parental Leave
Generous Tuition Assistance & Continuing Education Reimbursement available
Employee Referral Bonus
Why AvaSure?
As the pioneer and expert in inpatient telehealth, AvaSure has provided safer environments for over 1 million patients, with over 50 million live monitoring hours. By continuing to reduce adverse events, and by optimizing workforce efficiencies for the nation’s top health systems, AvaSure has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone.?
Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Job Posted by ApplicantPro