Responsibilities:
– Provide exceptional customer service to clients via email, chat and social media…
– Assist customers with inquiries, concerns, and requests in a professional and timely manner
– Perform data entry tasks accurately and efficiently
– Communicate effectively in both English and Spanish to assist bilingual customers
– Analyze customer needs and recommend appropriate products or services
– Upsell products or services to maximize sales opportunities
– Conduct outbound calls to follow up with customers or provide additional information
Skills:
– Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
– Proficient in data entry and maintaining accurate records
– Fluent in both English and Spanish, with the ability to communicate effectively in both languages
– Multilingual capabilities are a plus
– Sales experience is preferred but not required
– Ability to analyze customer needs and provide appropriate solutions
– Excellent communication skills, both verbal and written
– Strong problem-solving skills and attention to detail
– Ability to work independently as well as part of a team
We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. This is a full-time position with opportunities for career growth.
If you are a motivated individual with excellent customer service skills and the ability to thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team of dedicated Customer Service Representatives.
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Benefits:
? Flexible schedule
? On-the-job training
? Referral program
? Work from home
Experience level:
? 2 years
Shift:
? 8 hour shift
? Day shift
? Evening shift
? Night shift
? Overnight shift
Weekly day range:
? Monday to Friday
? Weekends as needed
Work setting:
? Remote
Education:
? Bachelor’s (Preferred)
Experience:
? customer: 2 years (Required)
Work Location: Remote