Job Title: Customer Service Assistant
Job Location: Miami, FL…
Job Type: Full-Time
Job Summary: We are seeking a dedicated and friendly Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, a customer-oriented approach, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
Greet and assist customers in a friendly and professional manner.
Answer customer inquiries via phone, email, and in-person.
Resolve customer complaints and issues promptly and effectively.
Provide detailed information about products and services.
Maintain customer records and update information as needed.
Collaborate with other departments to ensure seamless customer service.
Assist in training new staff members on customer service protocols.
Monitor customer feedback and suggest improvements to enhance service quality.
Maintain a clean and organized workspace.
Qualifications:
High school diploma or equivalent; additional education or training in customer service is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software and Microsoft Office Suite.
Ability to work independently and as part of a team
