Customer Service Associate Responsibilities:
Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries…
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.
Customer Service Associate Requirements:
High school diploma, GED, or suitable equivalent.
1+ years of customer service experience, preferably in a related field.
Successful completion of provided training.
Proficient computer skills.
Experience with CRM preferred.
Proficient with MS Office suites.
Excellent phone etiquette.
Outstanding communication skills, both verbal and written.
Strong people skills.
Ability to sit at a desk for extended periods.
Company Description:
KPMG International Limited is an Anglo-Dutch multinational professional services network, and one of the Big Four accounting organizations