Customer Service Associate – Entry Level
Job Summary
– **Job Type**: Full-Time
– **Salary**: $15 – $18 per hour
– **Working Hours**: 9:00 AM – 5:00 PM
– **Company**: Amazon
– **Location**: Austin, TX
– **Benefits**: Health, Dental, Vision, Paid Training, Paid Vacations, Employee Discounts, Retirement Plan
Job Description
Amazon is looking for enthusiastic and detail-oriented individuals to join our team as Customer Service Associates at the entry level. As a Customer Service Associate, you will be the frontline of our customer support, providing exceptional service and ensuring customer satisfaction. This role is ideal for individuals who enjoy problem-solving, have excellent communication skills, and thrive in a fast-paced environment.
Requirements
– High school diploma or equivalent
– Strong communication skills, both written and verbal
– Basic computer literacy, including familiarity with Microsoft Office Suite
– Ability to multitask and prioritize tasks efficiently
– Friendly, patient, and positive attitude
– Ability to work flexible hours, including weekends and holidays as needed
Responsibilities
– Respond to customer inquiries via phone, email, and live chat
– Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
– Process orders, returns, and exchanges
– Maintain a high level of professionalism and customer service
– Update customer records in our database as necessary
– Follow up with customers to ensure their issues are resolved to their satisfaction
– Collaborate with other departments to resolve complex issues
Benefits
– Comprehensive Health, Dental, and Vision Insurance
– Paid Training Programs to enhance your skills and knowledge
– Generous Paid Time Off (PTO) and Holidays
– Employee Discounts on Amazon products
– 401(k) Retirement Plan with company match
– Career advancement opportunities within the company
Educational Qualifications
– High School Diploma or equivalent (Required)
– Associate or Bachelors Degree in related fields (Preferred but not required)
Experience
– Previous customer service experience is a plus but not required; we provide comprehensive training
Company Overview
Amazon is a global leader in e-commerce, dedicated to providing exceptional customer experiences and delivering innovative solutions to meet the demands of a growing market. At Amazon, our employees are empowered to think big, take ownership, and make a significant impact on the company’s success. Join us and become part of a dynamic and inclusive workplace that values diversity and fosters career growth.
If you’re ready to start your career with Amazon and make a difference in the lives of our customers, apply today! We look forward to welcoming you to our team.