Job Summary
We are currently seeking a dedicated and friendly Customer Service Associate to join our team at Amazon in San Jose, California. This is a full-time position with a competitive hourly wage starting at $20 per hour. As a Customer Service Associate, you will work 40 hours per week, providing exceptional service to our customers. We offer a comprehensive benefits package including health, dental, paid training, and paid vacations.
Job Description
As a Customer Service Associate, you will be the face of our company, interacting directly with customers to resolve their inquiries and issues. Your role is crucial in ensuring customer satisfaction and maintaining our reputation for excellent service.
Requirements
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and problem-solving skills
– Ability to work flexible hours, including weekends and holidays
– Proficiency with computers and basic software applications
Responsibilities
– Provide exceptional customer service via phone, email, and chat
– Resolve customer issues promptly and efficiently
– Maintain accurate records of customer interactions
– Provide product and service information to customers
– Process orders, returns, and exchanges
– Collaborate with team members and other departments to ensure customer satisfaction
Benefits
– Comprehensive health and dental insurance
– Generous paid time off and vacation days
– Paid training programs to enhance your skills
– Opportunities for career advancement within the company
– Employee discounts on products and services
Educational Qualifications
– High school diploma or equivalent required
– Additional certifications or coursework in customer service or related fields is a plus
Experience
– Prior experience in a customer service role is preferred but not required
– Familiarity with CRM systems and practices is a bonus
Company Overview
Amazon is a global leader in e-commerce and technology, dedicated to providing customers with unparalleled service and convenience. Our San Jose location is a dynamic and fast-paced environment that values teamwork, integrity, and a commitment to excellence. We strive to create a workplace where every employee can thrive and grow professionally. If you are passionate about delivering outstanding customer service and want to be part of a company that values innovation and customer satisfaction, we encourage you to apply.
Join us at Amazon and help us shape the future of customer service!