RemX is seeking a team of Customer Service Professionals in the Downey, CA area!
This is a hybrid position working 3 days onsite and 2 days remote…
This role is to build customer loyalty and confidence by receiving and responding to customer inquiries via all channels.
Responsibilities:
Work directly with the customer and sales professionals as a main source for products, service and problem resolution
Respond to incoming calls, e-mails and other requests from customers and internal business partners
Communicate with customer to understand needs and concerns
Seek assistance from team members when necessary
Recommends solutions for customer independently as well as with field rep or manager
Complete basic item look-up/sourcing and order placement independently or with assistance from Field Sourcing team
Order entry and follow up on those orders
Manage and track all back orders and open orders
Request credits and enters returns in a timely manner
Maintain deliver status and order source tracking to ensure successful and on-time delivery
Qualifications:
Good customer service skills (friendly, courteous and helpful)
Excellent communications skills, written and verbal
CS experience, both phone and email
Attention to detail
MS Office, Word, Excel and Outlook-intermediate skill level
Oracle and Salesforce – a plus
Strong time management skills
Ability to recognize and resolve basic issues independently or with assistance from peers
Consistently exhibits high level of motivation and sense of urgency
As a RemX Customer Service Professional We Offer You:
Competitive pay
Paid weekly (Direct Deposit or ATM Debit Card available)
Access to health benefits and retirement plan
A personal recruiter to help with job searches and assistance when at work!
FREE ONLINE skills training
Contract-to-Hire Opportunity
Find A Job That Works for You!
Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company.
Explore all the exciting opportunities RemX offers and find the right job for you