PART-TIME Customer Service Representative, REMOTE, Immediate Start
Reports to: Call Center Supervisor
Department: Contact Center
Availability: 5:00 pm-12:00 Midnight EDT, Monday to Friday; Saturday & Sunday will be OFF
Location: Remote, must be in the USA
Pay: $12 – $13 p/h W2
Position Summary: The Customer Service Representative (CSR) will handle customer service contacts in a variety of channels including; phone, email, chat and social media. This is a short-term, remote project; therefore, Customer Service Agent experience is required. All CSRs on this project must have:
· Computer, MS Windows 7, 8.1 or 10
· High speed Internet access
· Cell phone or landline telephone
· Open availability for immediate start
Essential Duties/Tasks/Responsibilities:
(These responsibilities must be able to be performed with or without reasonable accommodation)
Gather information from customer
Speak in clear voice on phone, use proper grammar and spelling in written contacts
Follow appropriate process for the client program(s)
Properly Document contact
Adhere to individual, team and department performance goals
Maintain professional attitude
Minimum Job Requirements
High School Diploma preferred
Minimum 2 years Customer Service experience is required
Call center with Inbound / Outbound calling experience is strongly preferred
Strong listening and problem solving skills
Excellent Communication Skills (Verbal & Written) is strongly preferred
Accurate typing and data entry
Experience with windows-based software and internet browsing
Reliable, Consistent
Strong desire to help people
Requires the ability to interact with others, interpret spoken and written messages and utilize reason to resolve complex problems. Requires constant keyboarding, sitting, hearing and talking. Close detail work requiring visual acuity. Must be able to perform primarily sedentary work.
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.
TMP Direct is an Equal Opportunity Employer
