Job Description:
Airbnb is seeking a hardworking and motivated Customer Service Representative to join our team in Indianapolis, Indiana. As a Customer Service Representative, you will be responsible for providing excellent customer service to guests, hosts, and Airbnb users…
Responsibilities:
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner
– Assist customers with booking reservations, resolving issues, and answering questions
– Maintain accurate records of customer interactions and transactions
– Collaborate with other departments to ensure customer satisfaction
– Use decision-making skills to handle difficult situations and provide solutions
– Demonstrate attention to detail in all aspects of customer service
Requirements:
– 3 years of customer service experience
– Excellent communication skills
– Ability to work independently and as part of a team
– Strong problem-solving skills
– Proficiency in Microsoft Office and customer service software
– Ability to prioritize tasks and meet deadlines
– Decision-making skills
– Attention to detail
Benefits:
– Company transportation
– Paid overtime
– Free food
Working Environment:
At Airbnb, we prioritize quality in all aspects of our work, products, and services. As a Customer Service Representative, you will be expected to uphold this standard in your interactions with customers and colleagues.
Equal Opportunity Statement:
Airbnb is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
