NexGen Agency is looking to hire outstanding Customer Service Representatives for our retail accounts. NexGen Agency is a fun, fast paced provider of multi-channel white-glove call center services. Our team consists of friendly, hard-working, big-thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we are supporting major clients and are looking… for some great people!
We are currently seeking a team of ambitious, detail-oriented, customer-focused Customer Service Representatives to join our Customer Care Team. As a member of our team, you will be helping customers from an established high end jewelry store with locations all over the US and online!
Responsibilities:
? Extensive multi-tasking between programs and websites.
? Act as an advocate for our customers and be empathetic in all customer interactions.
? Provide extraordinary service to our customers via phone, email and chat.
? Communicate with other departments within the company AND local store managers to resolve customer issues.
? Quickly identify a customer’s problem, document all case notes, and provide customers with reasonable solutions to the problem.
? Follow-up with customers on any outstanding matters and provide additional assistance as needed.
? Responsible for a monthly sales goal assisting customers with placing orders, answer questions about our product and services.
? Must be professional, courteous and have a positive exciting tone.
ENVIRONMENT AND PHYSICAL DEMANDS: NO MAC or CHROMEBOOK
Business office environment
? CPU
? 2 GHz min without video or screen monitoring/recording
? Core i3/5/7 with video and/or screen monitoring/recording
? Memory
? 4 GB min
? Network
? TCP/IP network required (hard-wired LAN recommended)
? Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729)
? Video calling bandwidth (estimated) 600 Kbps
Confirm network speed with these online speed tests:
https://www.speedtest.net/
Please record your results.
? Allowed network ports in the range 40,000 to 65,535
? Outbound firewall UDP port 5080 open for SIP signaling
? UDP port 5060 open for the SIP softphone
? QoS router configurations recommended for UDP packets
? Router/Firewall ALG/SIP Packet inspection disabled
? Headsets
Professional series headsets with USB connectivity
Recommend models:
? Plantronics EncorePro 500 series
? Jabra Biz 2300 series
? Sennheiser SC 230/260 USB series
? Logitech H650e
? Operating System[9]_
? Windows 10
? Active Firewall
_? Browsers[11]
? Google Chrome 80 and later
? Mozilla Firefox 60 and later
? Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13]
? Additional Software
? Teamviewer application (for remote technical assistance)
https://www.teamviewer.com/en/download/
? Ability to sit for up to 8 hours unassisted
? Ability to enter data for up to 8 hours unassisted
? Ability to view PC screen for up to 8 hours
? Ability to prioritize in a multi-task environment
Requirements:
? Must be able to write, spell and read English
? Associates degree or education equivalent
? Must be computer literate
? Must pass a background check
? Must be legally authorized to work in the United States for any employer without sponsorship
? Reliable, punctual attendance is an essential function of the position
? Problem solving and critical thinking skills.
? Great multi-tasking skills.
? Prioritize and effectively manage time.
? Positive attitude and excellent interpersonal skills.
? Good judgment and independent decision making.
? Work effectively with windows-based computer systems.
? Effectively interact in a professional and courteous manner with customer.
? Demonstrate initiative and interest in self-development
? Must be able to navigate more than one site at a time
? FLEXIBILITY IS NEEDED
Pay rate $13-$15hr
Job Type: Full-time
Pay: $13.00 – $15.00 per hour
Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance
? Work from home
Experience level:
? 2 years
Shift:
? Day shift
? Evening shift
? Morning shift
Weekly day range:
? Every weekend
? Monday to Friday
Work setting:
? Call center
? Remote
Application Question(s):
? Are you flexible with your schedule?
? Do you have a windows desktop or laptop to work from home?
? Do you live in Florida?
? Do you have dual monitors?
Experience:
? call center: 2 years (Preferred)
? Customer service: 3 years (Preferred)
Location:
? Florida (Required)
Work Location: Remote
