Overview
The Behavioral Health Customer Service Representative provides advocate care to assist members with their health needs, ensuring they understand their benefits and claims.
In Short
Remote position, Monday-Friday 10:00AM-6:30PM EST
Engage with members to understand their health needs
Review member claim history for accuracy
Explain member rights and responsibilities
Build trusting relationships with members
Perform financial data maintenance
1-3 years of customer service experience required
Behavioral health experience preferred
High School Diploma or GED required
Eligible for bonuses and benefits
Requirements
1-3 years of Customer Service experience
Experience in a Call Center atmosphere
Preferred: Previous Behavioral Health experience
Preferred: Medical or Insurance background
Education: High School Diploma or GED required; Associates degree preferred
Benefits
Full range of medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance
Short-term and long-term disability benefits
Paid Time Off (PTO) and paid holidays
Well-being programs and education assistance
Discount programs with participating partners
Free development courses
CVS store discount
