The Customer Service Representative will be responsible for engaging with patients through an online web chat and/or responding to patient messages through the CRM platform.
ESSENTIAL DUTIES AND RESPONSIBILITIES…
Performs clerical and customer service functions required to service the needs of the patients, providers and organization
Researches and responds, in a professional manner, to a high volume of patient messages related to billing questions and inquires
Negotiates payment on patient account balances
Communicates hospital financial policies to patients and may identify patients who need financial help
Retains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims
Must be able to work at a computer eight hours a day typing while utilizing multiple monitors and computer systems simultaneously
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
Other duties as assigned by manager
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION & EXPERIENCE
· High school diploma or equivalent
· Must have at least 2 years Healthcare collections, billing, insurance related experience and customer service
· Two years of experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred
· CHAA (Certified Healthcare Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred
KNOWLEDGE, SKILLS & ABILITIES
Intermediate to advanced computer skills using Microsoft Word, Excel, and Access
Ability to multi-task in a fast-paced environment
Excellent written communication skills
Good organizational skills with the ability to work independently
Strong analytical/problem solving skills
High attention to detail
Ability to read and understand a variety of information presented in different formats from a variety of sources
Working knowledge of health insurance and insurance verification process
Typing skills with a minimum of 25 wpm
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Experience:
Call Center: 1 year (Required)
Medical Collections: 1 year (Preferred)
Medicare, Medicaid, and other commercial payers: 2 years (Required)
Work Location: Remote
