Payvantage is leading the way among financing alternative businesses in the Wireless industry. We are currently experiencing huge growth in the company which leads to huge Opportunity for you! We are hiring a Customer Service Associate to help us keep growing. If you’re dedicated and ambitious, Payvantage is an excellent place to grow your career. Don’t hesitate to apply.
Responsibilities for Customer Service Associate
Respond promptly and professionally to incoming customer inquiries by telephone, or email / Help Chat
Conduct outbound communications to existing customers using telephone, email, and Chat
Maintain an updated knowledge of the organization’s products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have
Participate in training opportunities provided by the organization or by outside entities
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Qualifications for Customer Service Associate:
2+ years of previous customer service experience a plus Friendly and welcoming manner with clients and other members of the customer service team
Extensive knowledge of the company’s policies, procedures, goods and services
Familiarity with customer-relationship management (CRM) software programs
Ability to explain complex concepts in a clear, simple manner to customers
Strong command of written and verbal English
Bilingual and Spanish speaking is a PLUS!
Excellent organizational and multitasking skills
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise
Office and database software skills.
Negotiation and conflict resolution skills.
Speaking and listening skills.
Multi-tasking and time management skills.
Prioritization skills.
Knowledge of relevant legal requirements.
Ability to work independently
Attention to detail
Job Type: Full-time
Pay: $13.00 – $17.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Application Question(s):
What makes you the “Perfect Fit” for this position?
Experience:
Customer service: 1 year (Required)
Ability to Commute:
Jonesboro, AR 72401 (Required)
Work Location: In person
