Job Summary
Job Type: Full-time…
Salary: Competitive Hourly Rate
Company: American Express
Working Hours: 40 hours per week
Location: Remote
Schedule: Flexible
Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Plan, Work-from-home Stipend
Job Description
American Express is seeking a dedicated and enthusiastic Customer Service Representative to join our team remotely. As an entry-level representative, you will be the first point of contact for our customers, providing exceptional service and support. This role offers the flexibility of working remotely, allowing you to achieve a work-life balance while contributing to a globally recognized company. Our comprehensive benefits package includes health and dental insurance, paid training, paid vacations, and more.
Requirements
High school diploma or equivalent
Excellent communication skills, both written and verbal
Proficient in basic computer applications and software
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Reliable internet connection and a quiet workspace
Previous customer service experience is a plus, but not required
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner
Provide accurate information about our products and services
Resolve customer issues and complaints with empathy and efficiency
Process orders, returns, and exchanges as needed
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to ensure customer satisfaction
Participate in ongoing training and development opportunities
Benefits
Health Insurance
Dental Insurance
Paid Training
Paid Vacations
401(k) Plan
Work-from-home Stipend
Flexible Schedule
Educational Qualifications
High school diploma or equivalent required
Experience
Previous customer service experience is a plus, but not required
Company Overview
American Express is a globally recognized financial services company that provides innovative payment solutions and services to millions of customers worldwide. We pride ourselves on delivering exceptional customer experiences and fostering a supportive and inclusive work environment. Our commitment to employee development and well-being ensures that our team members have the resources and opportunities they need to succeed. Join us and be part of a company that values your contributions and supports your growth.
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