Apply Today, Work Today
Weekly Pay
…
Job Description:
Interviews will be conducted onsite New York, NY.
The schedule will be 8:30am to 5pm EST.
Must have your own equipment to operate from home*??
Key Responsibilities:
Respond promptly to enrollment service calls, providing accurate information, mailing requested materials, and escalating issues as needed.
Educate clients on managed care principles and help them navigate health plan options.
Assess clients’ healthcare needs and facilitate their selection of appropriate health plans.
Assist clients with the enrollment and disenrollment processes for health plans.
Receive, sort, and review enrollment/disenrollment forms for accuracy and completeness.
Process enrollment/disenrollment forms efficiently and send necessary correspondence to clients.
Collaborate with the Central Operations Supervisor to address client concerns and escalate issues as required.
Provide managed care education and enrollment services during peak call volumes.
Support mailroom functions when necessary.
Availability to work on Saturdays as part of the regular schedule.
Adhere to performance criteria and standards set by Call Center management.
General Requirements:
Demonstrate exceptional customer service skills with a proactive approach.
Proficient computer skills including typing (minimum 35 WPM) and familiarity with dual-screen systems.
Reliable attendance with punctuality during scheduled shifts.
Positive attitude, teamwork orientation, and willingness to support colleagues.
Prior experience in customer service roles preferred.
Education and Experience:
High school diploma or equivalent required.
College degree preferred.
Experience in customer service or public-facing roles desired.
Familiarity with local community needs and resources beneficial.
Full-time, Part-time
$18.0/hr Remote23
NEAST18
