Love Customers? We do too. Were expanding our Call Center and on the search for customer fanatics. As a Customer Service Representative (CSR), youll field a high volume of calls, emails and chat, resolving customer issues and provide amazing service to all inbound calling customers.
This role operates 100% remote and must be permanently located outside of California…
Shift times available are:
Monday – Friday, 7am-3:30pm PST
Monday – Friday, 8:30am – 5pm PST
WHAT YOU’LL DO
Monitor phone queue to ensure proper coverage is maintained at all times
Respond to emails and live chat in a way that reflects our brand voice
Use product knowledge to suggest items to customers and properly inform them on product choice.
Provide feedback to management regarding current customer service processes and procedures; were always looking to get better!
Patience youll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
Maintain all quality, productivity, reliability and sales performance standards
Assist with overflow calls from other concepts when needed
WHAT YOU’LL NEED
At least 1 year of experience working in a customer service or call center environment
Top notch written and verbal communication skills
Solid computer skills (Word/Excel/Outlook); youll have to be internet savvy as well
We get a lot of email and chats, so youll have to type pretty fast
Must have access to a 100 kb/s connection internet speed
A quiet secure home work space and the ability to be available to accept customer contacts
Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons
Bilingual (Spanish) is a PLUS!
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individuals education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.
Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidates eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees
